We all struggle to cope with unexpected change. But after any crisis, things never fully return to ‘normal,’ because there is no normal and what organizations face is according to Peter Hinssen a ‘Never Normal.’ Environmental considerations, natural calamities, absenteeism, massive upscaling, redeployment, and fickle demands will always be there. How we adapt to them simply changes as the world changes.
That’s where scenario planning comes in.