User experience and
human-centric approach
The key to leveraging AI advancements lies in our deep understanding of the unique needs of individual users within organizations. Our focus is on tailoring our ERP solutions to meet these specific requirements and challenges. By prioritizing the end users’ experiences and the speed at which they can complete tasks, we ensure our technology not only keeps pace with the digital age but also drives significant improvements in efficiency and effectiveness across the board.
At Unit4, we regularly gather customer feedback through various channels, including our community platform, user groups, and testing platforms. We also use research methods like ethnography to understand how users engage with our ERP applications in their workplaces. This valuable information guides us in shaping user experiences, refining AI frameworks, and enhancing system interactions.
Once we spot opportunities for improvement, we simplify ERP interactions using standard AI tools or custom machine-learning models. An example of these models suggest personalized options to users, making form-filling more straightforward. Other models identify errors or unusual patterns, promoting better decision-making and ensuring data integrity.
1 Economic potential of generative AI | McKinsey
Another example of how we transformed user feedback into an innovative solution is the development of our next generation AI-powered smart assistant. This application is a direct response to our users’ need for more intuitive and intelligent support within their ERP environment. It leverages AI to provide actionable insights and streamline workflows. The smart assistant can display alerts about issues detected by ERPx, offer smart recommendations based on data analysis, and facilitate easier communication by allowing users to chat with others involved in the workflow. Furthermore, the assistant has the capability to guide users in completing tasks and automating certain steps, increasing productivity and decision-making efficiency.
Our overall goal is to create adaptive, contextual experiences that focus on the real problems customers face. The successful integration of AI technologies into everyday work will result in a transformative impact on business processes and roles.
At Unit4, our commitment to putting people at the center of AI innovation for ERP drives our approach. Upholding data privacy, security, and ethical considerations is paramount in our strategy. We strictly adhere to regulations such as GDPR and the EU AI Act, continuously updating our practices to align with evolving legal and ethical standards. Our security measures are robust, designed to protect against cyber threats and data breaches, thereby ensuring the security and privacy of our clients’ data.
Moreover, we recognize the ethical implications of AI deployment, especially in decision-making processes. Transparency and accountability are core principles guiding our AI development. We prioritize clear communication with users regarding when, how, and why AI decisions are made. Detailed technical documentation and summaries of data sets are maintained to ensure transparency and mitigate biases. Compliance with EU copyright law is ensured, with detailed training content summaries published.
Accuracy is another key focus area for us. We strive to deliver reliable and accurate AI outputs, providing clarity on the level of accuracy and implementing mechanisms to monitor and maintain system accuracy over time. Human oversight mechanisms are also in place, allowing users to understand, monitor, evaluate, and override AI decisions when necessary.
In terms of data governance, we provide comprehensive documentation summaries on the data sets used for training, ensuring transparency and compliance with regulations related to personally identifiable information (PII). Additionally, our cybersecurity measures are tailored to mitigate risks appropriate to the circumstances. Technical solutions are implemented to ensure resilience against unauthorized attempts to exploit system vulnerabilities.
Our commitment to compliance extends to high-risk sectors such as the public sector, banking, and insurance, where adherence to best practices outlined in the EU AI Act is highly recommended. By prioritizing transparency, accuracy, and compliance, we aim to build trust with our users and maintain the integrity and reliability of our AI-enhanced ERP systems.
As we continue to integrate AI and automation into our ERP solutions, we are mindful of the challenges that accompany such technological advancements. The key is to ensure the seamless integration of AI into existing business processes without disrupting the operational flow. Additionally, we must address concerns regarding the reliance on AI for decision-making, ensuring that human oversight remains a critical component. Another significant challenge is continuously evolving our systems to keep pace with rapid technological advancements while maintaining user-friendliness and accessibility.
Looking towards the future, we are very optimistic about the potential of AI and automation to revolutionize ERP systems. We anticipate further advancements in AI capabilities, leading to more sophisticated and intuitive ERP solutions, allowing us to deliver on our vision to provide pervasive self-driving ERP solutions.
Unit4’s integration of AI and automation in ERP systems marks a transformative step in redefining enterprise resource management. Aligned with our AI philosophy, we are dedicated to constantly elevating the user experience, operational efficiency, and decision-making capabilities. Staying attuned to our customers’ needs and technological advancements, we empower human potential, unlocking new possibilities for what individuals can achieve with their ERP. Our pragmatic approach to AI integration ensures thoughtful deployment, enhancing process efficiencies and addressing complex challenges faced by mid-market service-based organizations. Rooted in human-centered design excellence, our solutions prioritize users’ needs, fostering streamlined operations, increased task completion rates, reduced task time, and heightened customer satisfaction—serving as constant benchmarks that guide us toward shaping the future of intelligent, adaptive, and user-centric ERP solutions.
