Purpose-driven work through Pragmatic AI
At Unit4, we believe that organizational change is the cumulative effect of individual transformations. Your teams, your work, and your results will transform when your people feel safe, empowered, and ready to adopt new AI technologies. That’s why Unit4’s AI innovation is driven by three core principles - AI that works where you work and thinks like you think, seamless adoption for maximum results, and AI that is safe, responsible, and transparent
Unit4’s commitment to responsible AI isn’t new—we’ve been building with AI for decades. This extensive experience informs our pragmatic approach to AI integration, ensuring we deliver solutions that are not only innovative but also proven, reliable, and ready for immediate implementation in service-centric organizations.
The introduction of AI and automation marks a pivotal shift in the way ERP systems function - they drive productivity, enhance large volume data processing, automate routine tasks, personalize experiences, and provide insightful analytics. AI and ERP integration addresses the inherent limitations of traditional systems and unlocks tremendous potential for improved decision-making, operational efficiency, and a more intuitive, responsive user experience.
This evolution leads to a more adaptive, intelligent, and user-centric ERP, introducing new avenues for organizational growth and competitive differentiation.
At Unit4, our focus is people. Since 2015, we’ve been dedicated to AI and automation that works where your users work, rather than requiring them to follow outdated ERP user experiences. We empower service-centric organizations and their teams to concentrate on what really matters. Our strategy delivers pragmatic AI solutions that your teams will be excited to use, will find easy to use, and will empower them to focus on what matters.
Behind every transaction, every workflow, every data point, there’s a person trying to make something better. We’ve delivered user experiences designed specifically for how each person needs to use the ERP:
Power users who do deep work in the ERP—payroll managers, FP&A analysts, project resourcing administrators—rely on configurable and extensible user interfaces with AI-powered proactive issue detection and context-aware predictive intelligence.
Business users who use the system less frequently but for equally important work benefit from intuitive, web-based interfaces with AI that makes experiences faster and more efficient.
Casual users whose primary job isn’t ERP-related can complete tasks like approvals and time-off requests through Ava, our Advanced Virtual Agent, in Microsoft Teams—keeping them out of the ERP entirely so they can focus on their core work.
Because sometimes the best user experience is no user experience at all.
Our philosophy centers on Human-Centered Design and the practical application of AI, tailoring our Smart Experiences and automation strategy to meet the unique needs of our users.
By enhancing key operations in finance, planning, and human resources, we aim to significantly reduce the time and errors involved in tasks like invoicing, payroll, expenses, and absences.
Our goal is to automate 50% of ERP tasks within the next three years, prioritizing solutions that accelerate task completion and improve precision, directly empowering users to work more efficiently and effectively.
reduction in time-on-task
reduction in errors with >60% increase in speed to resolution
Efficiency Enhancement: Continuously improve and expand our utilization of AI agents to streamline tasks and automate data input in finance, procurement, and payroll, reducing manual labor and enhancing productivity.
Accuracy Augmentation: Expand AI-driven error detection and anomaly detection mechanisms to ensure precision in critical functions like accounting and payroll, while leveraging AI for data analysis to extract actionable insights in areas such as FP&A and project staffing.
AI that works where you work: We develop AI that adapts to how your teams work, providing solutions that integrate seamlessly into existing workflows without requiring extensive retraining.
Effortless adoption: We deliver digestible, practical, and impactful technology that works out of the box and is configurable using Unit4’s low-code and no-code technologies, ensuring even the most skeptical team members can adopt automation safely.
Safe, responsible and transparent AI: We aren’t just compliant with EU AI regulatory policy— we lead the curve as data custodians, ensuring your data, your clients’ information, and your reputation remain secure.
As we continue our journey to realize this vision, Unit4 is not merely committed to revolutionizing ERP experiences; we’re making AI and automation a human-centered evolution. Our goal is not just technological progress but holistic empowerment for organizations and individuals in their service-centric pursuits.
As we navigate the possibilities and address the challenges of AI, our primary goal at Unit4 is to maintain human oversight and build user trust through AI models that are transparent, reliable, and effective.
This whitepaper details how we are turning these ambitious goals into tangible realities, aligning our technology with the human-centric values of both our organization and customers.
Our mission involves constant innovation and the integration of advanced AI and UX best practices into our ERPx system. By automating meaningful tasks and enhancing user satisfaction, we empower our customers to achieve greater operational efficiency and strategic success.
