Where next?

Last year’s report discussed how businesses were at an interesting point of reflection, and how the top performers understood the importance of balancing focus between people, profit and productivity. This year, we see a much greater sense of urgency. Risks bring reward, and if an organization fails to embrace acceleration, it is in danger of being left behind. As we move into uncertain times, organizations must focus on maximizing gains, continuous innovation and investment in technology to support these accelerations and avoid complacency. The most successful ones will recognize the risks they’ve taken, revisit decisions made in haste, and adapt their technologies, tools and culture to suit the new working world.