Public sector post Covid

During COVID-19, a huge surge in service need happened, and the public sector had to find ways to adapt and meet this demand. Although most have focused on speed, quantity and cost effectiveness of services, the pandemic has opened the door to innovation. Yet, those who’ve seen changes have struggled with them.

Speed, quantity and cost-effectiveness

are key success metrics when it comes to delivering a successful service in the public sector

99% of public sector organisations have
seen changes to services

with public pressure contributing heavily – no more so than in the UK and Australia

Potentially as a result of COVID-19, the subsectors on the front line (central govt., healthcare and emergency services) are more likely to be facing more public scrutiny over spending transparency.

95% have struggled with adapting to change in a
variety of ways

Commonly, it is an aversion to change that is a challenge. In fact, 69% report a workforce
that is resistant of change – either their leadership and/or their staff.

Similar challenges blight different areas of the public sector, but a change-averse leadership is a big issue across the board. The other main area for concern is a resisting workforce – both of these perpetuate each other to create a larger problem.

Across different surveyed countries, those in Belgium are least likely (5%) to have fully compatible systems in place and are more likely than others to manually key data (43%) and manually export data between systems (57%).

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Finance decision makers are least likely (5%) to have fully compatible systems in place, but 60% do have compatibility across some applications.

Only 9% of public sector organisations have data compatibility across all applications with no duplication.

Respondents in Belgium are most likely (27%) to think wholesale improvements are needed to compatibility, as are HR decision makers (27%).

The branch of public sector most likely (73%) to think that compatibility of data could do with large or even wholesale improvements are central government.

95% think that compatibility of data
across apps and departments could
be improved.

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