^Introduction

Around the world, the public sector has excelled at providing a vast range of services on tight budgets and amid volatile conditions. Produced by Unit4 in partnership with Vanson Bourne, this independent research examines the digital journeys of public sector organizations. Some are already reaping the rewards of greater operational efficiency and productivity. Others are struggling to find their way. The following information supports our whitepaper State of the Digital Nation and provides the deep insights and detailed Global findings findings from all areas of the research.

About the respondents – 600 decision makers working within the public sector were interviewed in August/September 2021, split in the following ways…

...by country

...by public sector type

...by function

The public sector has always worked so hard to provide a huge array of community and citizen services on a tight budget.

But now, as we move into the ‘new normal’, public sector organisations can embrace (or further explore) these technologies, and start to realise some of the benefits that implementing them will have – operational efficiency, productivity, and therefore, cost savings being the tip of the iceberg.

Read the key findings from the report

Key findings

Public sector organisations measure their speed, quantity and cost effectiveness of services – three key KPIs that they are striving for
Almost all have seen changes to services/targets over the past two years, with 95% struggling with the changes
95% are looking to make cost savings, with citizens or community services most likely to be cut back first
While most have some kind of DX strategy in place, adoption of efficiency-driving technologies is low
Only 9% have full data compatibility across all applications and systems – everyone else wastes time in this area

95% think that data compatibility across applications could be improved
85% agree than transforming back office systems has made their role easier
If they were to choose how to design their processes from scratch, the following would be the most common:

- Real time data and reporting

- Predictive analytics for workforce planning

- Automated ability to deploy people with the right skills