Professional services in
2022 – working harder,
Service Performance Insight (SPI) have been publishing their
<i>**Professional Services Maturity Benchmark</i>** for the past 16 years.
In this eBook we’ll be exploring key findings relating to
**client relationship management and service execution**.
And how you can understand their drivers to help your business
perform at the same level as the top 5% in the market.
In their latest report, we see a slight increase in profitability offset
with a drop in performance on all other metrics, with revenue
growth, deal pipeline, margin goals, and project margin all down.
In a market like this, client relationships and service execution are
more important than ever for success.