And amidst all of these fluctuations, there are still challenges to overcome:
Over 25% of PSOs reported delivering less than 70% of their projects on-time. This suggests firms often don’t have the resource visibility necessary to correctly staff projects (and thus miss out on their margin targets, billable utilization targets and client references.)
Poor communication, miss-set expectations, lack of change orders, scope creep, and ineffective knowledge management and sharing are also cited as barriers to further service execution improvement.
But luckily, tech can help you solve this.