**2022 was a year affected by economic turbulence and supply chain disruptions.**
Resource management is key to service execution and client relationships. The better your resource management, the higher your utilization, the more easily you’ll handle bigger projects with less overrun, the more likely your clients are to offer references, and the higher your revenue-per-head will be.
Focus on predictable and repeatable performance and execution. Many firms are failing to pick the low hanging fruit available to them by not creating replicable processes throughout service delivery, sales, and marketing.
Invest in your IT infrastructure to support both of the above. Many firms polled for this study lack the visibility and information they need to make real time decisions. Leveraging cloud technology (like ERP and PSA) helps to ensure this level of visibility while breaking down internal silos and providing support for both customer relationship management and service execution through new capabilities like AI, machine learning, and smart automation.
