<sup>Service Performance Insight (SPI) have been publishing their <i>Professional Services Maturity Benchmark</i> for the past 15 years. Following on from the disruption of 2020, this year’s report provides a crucial strategic snapshot of an industry returning to growth. And the challenges it faces ahead as a great majority of workers in the sector work remotely and enjoy more power than ever over where they work, how they work, and how they’re compensated.
Alignment and focus within and across all functions of the organization will result in maturity and sustainable success. In this eBook we’ll be exploring key findings relating to **financial** and **leadership** performance – the two most important pillars of SPI’s Maturity Model. And how you can understand their drivers to help your business perform at the same level as the top 5% in the market. </sup>