In recent years, the professional services industry has been booming, with revenues, headcounts and profits soaring across the board1. It’s a different story today, with increased competition, more market consolidation and heightened client expectations.
To weather the storm, and even thrive in uncertain times, professional services firms are adopting a number of technology-driven strategies to raise revenues, reduce costs and improve efficiencies. Many are accelerating digital transformation so they can adopt new business models, automate manual processes, optimize talent management, and develop a finance-first culture.
Here are the seven professional services megatrends, and the IT-focused responses from the market leaders.
