Your Unit4 customer team

**Your Unit4 Customer Team is here to make sure your journey with us goes as smoothly as possible. In this section, you can find out more about who to contact if you have questions about your contract, need help booking training, want to book consultancy help or have discovered an error in the system.**

Your Unit4 customer team

When are we in contact with our Account Manager?

What does our contract say? For all commercial questions and help understanding the details and terms of your contract.
Contract renewal: information on the renewal process and its conditions.
Extending your licenses: To evaluate your needs and help adapt licenses accordingly.
Introduction to our products and services: For detailed information on both your existing and new products and services.

Who do we work with besides our dedicated customer team?

→ Customer Support
When something that used to work no longer works (standard functionality).

→ Service Delivery Management & Consultants
When you need extra hands and feet! You might need help streamlining, looking at integrations or improvements in your specific environment.

When are we in contact with our Customer Success Manager?

Success planning: Together, we create a plan with clear goals for our collaboration based on what is most important to your organization.
Focus Check-in: We'll check the status together, keep you up to date with the latest from Unit4, and follow up on your Success Plan to ensure progress.
Training sessions: We plan and organize training sessions to strengthen your skills and maximize the value of our solutions.