Capabilities

This section will help you define the capabilities you need, and address the “How”.

Capabilities

A capability means having the power or ability to perform. By defining capabilities, you address “how” the organization and people must act.

The capability definition exists at the organizational level and at the employee level. Identifying the capabilities people need by role is important. By completing a capabilities assessment, you begin to identify communication messages, identify skills that need to be incorporated into end-user training and identify areas of resistance.

Things to discuss to identify the capabilities employees need:

What skills and knowledge do the organization and employees need to support the change?
Think about the job role that is impacted by the change. What skills and behaviours need to be developed? Act on this knowledge.
Are there any barriers preventing a department or employee from acting and being able to perform differently?
Will departments need to collaborate more frequently because of the change? If yes, then cross-functional leadership skills will need to be developed.
What processes will be improved or eliminated because of the change? What will the employee stop doing because of improving processes?