The IT services market – a landscape of constant change and competition

You want to ensure profitable customer relationships, and we understand your priorities lie in these trends

Increasing agility: With more competitors in the market than ever before, your firm needs the agility of the cloud to be able to respond to changing circumstances quickly to launch new services, meet customer expectations, stay profitable, and fully embrace new ways of working.

Increasing visibility: To be agile, a firm needs a single source of real-time financial and resource data to track billing, keep reporting simple and standardized, and efficiently allocate fee-earner time in a way that maximizes both utilization and engagement. And this is especially true as your customers expect you to be able to handle increasingly complex service delivery.

Decreasing admin overhead: With many firms still managing operations with a series of disjointed systems and spreadsheets, billable time is being lost to admin and engagement profitability suffers – especially as it becomes harder and harder to track and decrease leakage.

Finding and attracting the best talent: You need the best people, and you need them to be able to do the best work. This means maintaining a working environment that can attract the best people to your business and keep them there in the face of turnover. And the tools to find them in the market when you need them, and to support them by reducing the time they spend on mundane tasks rather than adding value.

We also understand that to achieve these goals, firms need a unified operational platform that frees up everyone in your teams from sales to delivery to the back office to do their work – rather than simply manage it.