Understanding the metrics

People and technology are what drive performance.
The success of a professional services organization is directly related to the function of its people and the value delivered to its clients, from bid to cash. What distinguishes the top-performing professional services firms from the rest is having technologies that support their people to do their jobs more effectively.

As a professional services organization (PSO), you have a bewildering array of indicators that you can use to measure your performance. And current challenges such as rising attrition, the fight for talent, remote working, and high demand for services mean that tracking KPIs is essential. But…

Which ones do you focus on?
How can you keep track of the right ones?
What technologies can you deploy to move the dials on success?

In this eBook, we examine the key factors that define professional services success, explain the 20 essential KPIs SPI believes you should focus on to achieve it, and offer key recommendations based on research from independent analysts (SPI Research and Constellation Research) and our four decades of market experience. This eBook aims to help you attain success.