Change processes are often characterized by significant upheaval and disruption to an organization’s working practices. All projects come with learning curves - especially a major change event such as the implementation of a new ERP system. Without proper planning, education, and support, change projects can result in significant drops in performance, much to the exasperation of leadership teams, managers, and individual contributors alike.
ERP change management best practices
Change management is best thought of as a set of behaviors that let people successfully make use of new systems and processes. These behaviors include the information, training, and tools which you can equip people with to successfully adopt the tool, system, or process you’re implementing - in this case, a new ERP.
Remember that change is ultimately about people
- Change has an impact on the way people do their jobs – it can be stressful, confusing, and in some cases, it might even negatively impact performance.
- Compassion and patience are needed to support positive outcomes.
- And the activity that goes into the program must address the variety of different ways people respond to change.