The right infrastructure to support remote employees and help protect against employee burnout is more critical than ever.
Talent must take center stage as the number one priority for all service providers because there are simply not enough talented people to fill the needs of all PSOs.
Hiring younger, tech-savvy talent means firms need to focus on improving their recruitment strategies, effective onboarding, and high-quality training and development as this is a major workplace attraction driver.
Ramping up times and billable hours need to improve.
Retaining top talent will rely on employee-centered cultures and growth opportunities.
