Service Performance Insight (SPI) has been publishing its Professional Services Maturity Benchmark for the past 16 years. 2022 was the beginning of strong recovery for PSOs, and, this year’s report gives us an informative strategic look at an industry that continues to grow. In this eBook, we’ll be exploring key findings relating to the **Talent Pillar. **People are your most valuable asset. And therefore, businesses need to optimize their talent because how they perform once onboard will determine success or failure.