Building this type of culture will result in high employee engagement and confidence in the organization. Succession planning and career development are high on the agenda of most employees so strategic initiatives are a must.
Professional services employees want to improve their skills and advance their careers, so development and compensation planning will be key. Strategic planning for change needs to focus on the right collaboration tools, along with team and skill-building. Knowledge-sharing, teamwork, transparency, and collaboration need to be at the core of a continuous learning culture.
Productive, billable hours can rise while non-productive administrative hours will lessen, which will leave more time for training and personal time off. The number of training days went down in 2021 and although this continues to be a concern for SPI, the top performing PSO organizations mandate more than two weeks of training time per employee per year.