**SPI’s “Talent” pillar encompasses all elements of the
Professional Services workforce strategy**
Talent focuses on all aspects of the processes and systems businesses need to utilize to attract, retain, motivate, and compensate a high-quality consulting workforce.
How PSOs mature across the Talent pillar:
SPI’s PS Maturity™ research over the past fifteen years tells us that less than 20% of professional services organizations have achieved greatness (level 4 and 5). The leaders of these firms know that improving talent maturity using effective KPIs is the best and fastest way to improve overall results and must always be a priority.
Age is not a factor in overall maturity or profitability as the Professional Services average workforce age is 40 years across all maturity levels. However, PSOs must continually seek new ideas by developing the right balance between younger, tech-savvy, and older, more experienced people. Growing and equipping new recruits and management leaders is essential.