The capabilities of business technologies – like cloud computing and ERP systems – have been growing for years.
And this continuous improvement has led to more and more public sector organizations adopting these new technologies. Relying on them to help improve citizen services against a backdrop of emergent challenges and restricted funding.
But the COVID pandemic has put an end to this trend of gradual adoption. Modern digital systems have rapidly shifted from a strategic choice for the forward thinking to a non-negotiable element of effective service delivery.
In this e-guide, we’ll be exploring the challenges inherent in the public sector in a post-COVID world. And examining how digitization will form a key part of the foundation for both ensuring effective service delivery and readying organizations to meet future crises.
