What people want

Users want modern tools to improve performance, and many already have the skills to use emerging technologies, but there’s still work to be done by organizations to provide them.

Technology to improve performance

Users say they want technology that better supports their role to help them improve their performance in areas including high-value work, productivity, collaboration and decision-making.

43% say they want automated processes to help them deliver more high-value work.

Automated processes would help people deliver more high-value work

How could your organization’s systems better support users to get the most out of their role?

77% say they already have the right skills to interact with and utilize tools like artificial intelligence, robotic process automation and predictive analytics.

Tools that support roles

Despite most users calling for technology to help them improve their performance, the overwhelming majority say they do not have the tools to better support their role, which implies there’s still a lot of work to be done by organizations to provide them.

Just over one third of users say they have automated processes or tasks to help them deliver more high-value work. Around the same proportion say their organization’s enterprise application systems enable them to work remotely when they want to.

Less than one third say they their organization’s technology helps them improve productivity, and collaborate better with their colleagues.

And just over one quarter of users say they have mobile access for some applications for on-the-go working.

How do your organization’s enterprise application systems currently support you to get the most out of your role?

Automate processes or tasks to help me deliver more high-value work	36%
Enable me to work remotely as and when I want to	34%
Help them be more productive	32%
Help me collaborate with colleagues more effectively	32%
Provide data and insight to make decisions easily	31%
Provide mobile access to some applications to allow them to work on the go	27%