Despite the turmoil of recent years, Professional Services continues to be one of the fastest growing segments of the global economy. One of the main drivers for this has been the ever-growing trend for companies in all other vertical industries to outsource and “out-task” their non-core business functions, processes and technology to specialized service providers.
Covid changed the world dynamics, but businesses continue to further improve flexibility and reduce risk, as there are clearly still opportunities for Professional Services Organizations (PSOs) in the “never normal”. The need to build greater resilience to thrive under these conditions, makes it even more important for PSOs to have the right global project processes and systems in place, to meet customers’ needs successfully.