Delivering
greater value

The most obvious opportunities for efficiency and value creation come from automating standard business processes, driving self-service capability for staff and customer processes, and eliminating low-value activities such as manual input, multiple authorization processes, and reconciliations.

Organizations that both centralize IT services and standardize their processes more extensively should be able to save at least 25% while gaining unprecedented access to the latest software platforms that provide productivity improvements while reducing compliance challenges – solutions that many organizations cannot afford on their own.

Shared services are uniquely positioned to deliver greater value through economies of scale and reduced duplication; they can help…

✓ identify digital strategies

✓ rectify front-end customer interactions

✓ boost internal productivity

Shared services are uniquely
positioned to deliver greater value
through economies of scale and
reduced duplication; they can help…

✓ identify digital strategies

✓ rectify front-end customer interactions

✓ boost internal productivity

Digitalization of shared services can further help…

✓ acquire valuable capabilities

✓ identify new online products and trends

✓ utilize analytics models to improve business planning

✓ create a phased procedure to promote online citizen engagement

✓ assure efficiencies across the organization through automated procedures and workflows

Employees receive a more modern work experience, allowing them to make the most of their talents; efficient workflows and up-to-date enterprise-style applications enable them to proactively interact with each other from any location – real-time remote working, with strengthened cyber security, compliance with data governance policies, and regulations built-in.

Realizing the benefits

✓ lower and more transparent costs

✓ more efficient resourcing; better career development for HR staff

✓ better quality services

✓ higher customer satisfaction ratings through an improved match
between customer expectations and service

✓ a more integrated ‘total solution’ approach to problems

_{Building resilience across shared services}

Today’s public sector is changing to –

Address the priorities from back office cost savings projects to increasing the value of frontline citizen services.
Simplify and align processes across human resources, legal, finance, real estate, IT, employee engagement, and training.

Deliver a wider range of back office administration in a shared service environment.
Use technology (AI and RPA) to increase capacity and productivity.

Focus on training and cross-skilling teams and truly transform the way they work.
Achieve true collaboration via shared systems and data that deliver transparency and agility.

See more about how Unit4’s ERP delivers all of these –

Cherwell District Council

Through Unit4 ERP, the Council takes a more strategic, performance management
approach to budgets and finances.

Read the story

South Wales Police

A shared Unit4 ERP strategy is saving
up to £4 million each year and helping keep the citizens of southern Wales safer.

Read the story

Hoople

How this public sector shared services
provider is using Unit4 ERP to gain efficiency savings for itself and its customers.

Read the story